Questions and Solutions

QWhy is Reporting Time several hours different from the actual time?



The time zone will be displayed in red font in the header of the data report. The default is UTC time. What is UTC time? How do I convert Beijing time to UTC time?

First, let's understand the concept of UTC time:

UTC is Coordinated Universal Time, also known as Universal Time, World Standard Time and International Coordinated Time. UTC is the world's main standard time for adjusting clocks and time.

Why use UTC time?

There is only one purpose: to unify. Because UTC is the international unified time, in the international cold chain transportation industry, in order to facilitate everyone's time to unify in one working hour, UTC time is used.

How does the time zone of each country convert to UTC time?

Click the time and date mark on the lower right corner of the computer, and you will see the picture at the beginning

The time difference between UTC and Chinese Mainland (Beijing Time), Hong Kong, Macao, Taiwan, China, Mongolia, Singapore, Malaysia, the Philippines, Western Australia is+8, which means UTC+8 is our time.

The time on the recorder data report plus 8 hours is our Beijing time. Get it?

QWhy can't software version Temperature data logger read data?




As shown in the figure above, check whether the USB driver is not installed!

QPDF-25/PDF-50/PDF-99 Single use temperature data logger Problem & Solutions



1, Why does the file name show 00000000 and no data report?

Reason: 1), User didn`t activate the data logger successfully.

              2), User connected the PC within 30 minutes after activation.

Answer: After the data logger is activated, there is Start Delay of 30 minutes to start. If the data logger is connected to the computer within 30 minutes after activation, the data logger will stop recording. And the file name will show 00000000, no data report.

2, Confirm that the data logger has been started correctly, but when connecting to the computer to read data, no report appears.

Answer: First of all don't worry. Data report can not be lost. If the report is in generation, the computer is disconnected, resulting in no data report.

Solution: Only need to press the button 8 times quickly within 6 seconds, the data logger will reset. Re-connect to computer, data report will be re-generated. During the report generation, do not disconnect the computer. If there is a lot of data in it, please be patient for a while.

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